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Laptops For Less Return Policies

30 Day Money Back Return and Exchange Policy

Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition. To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge you a flat $6.00 outbound shipping fee. All returns for any reason are subject to a 25% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater. Round trip shipping charges will still apply. Returns are only accepted in their original boxes. Simply vist our contact page. Handling fee is non-refundable. When your RMA is received and has completed our return process (please allow 5-10 business days), you will see a credit for the product reflected onto your original credit card. If you are receiving a credit to your credit card, please allow up to 1 billing cycle for the credit to appear on your statement. Please note, we cannot accept returns after 30 days of receipt.

Address Correction Charges

Occasionally our customers mis-type their delivery address in the shopping cart and their product cannot be delivered. If your product was shipped via USPS and there is an incorrect address, the product will be shipped back to us as undeliverable. The USPS does not allow us to correct the address and re-direct the shipment for an incorrect address. If we are notified that your address is “undeliverable” we will notify you via email and ask for your correct address. We will be glad to re-ship you a replacement product but we will have to charge you a $11.00 address correction and re-shipping fee so please be careful to make sure your address is correct when you enter it into the shopping cart.

Refused Shipments

All refused shipments will be treated as a standard return including applicable fees.

Warranty Replacements

If your product is defective, you may qualify for a warranty replacement of the item. Please contact customer service to see if your product is under warranty and to obtain your RMA number.

Within the first 30 days of purchase if your product is determined to be defective and you would like a replacement product, we will send you a pre-paid return shipping label to send us back the defective item. The defective item will either be repaired or replaced and shipped back to you upon receipt. If you are trying to return a defective product that has been discontinued and no longer stocked by us, then we will either attempt to source you a replacement or will provide you a refund. If your warranty replacement is on back order, we will notify you at the time you place your RMA and will give you an ETA of delivery.

If upon receiving your defective item our technicians test it and it is deemed as not defective the replacement request will be treated as a standard return. Please review our 30 day money back return policy for details. Please note if replacement request is treated as a standard return due to non-defective item customer will be responsible for cost of return label of $6.00.

If at any time after 30 days of the purchase and up until the warranty timeline provided by the manufacturer your item is defective and needs replaced please contact customer service to set up a warranty replacement request. The customer is responsible for shipping charges back to Laptops For Less. The item (s) will be tested by our technicians. Upon confirmation from our technicians the item (s) are defective and fit within the warranty the item will be repaired and/or replaced and shipped back to the customer at Laptops For Less expense. If upon testing from our technicians the item (s) are not found to be not defective the replacement request will be treated as a standard return. Please review our 30 day money back return policy for details.

If you are trying to return a defective product that has been discontinued and no longer stocked by us, then we will either attempt to source you a replacement or will provide you a refund. If your warranty replacement is on back order, we will notify you at the time you place your RMA and will give you an ETA of delivery.

All warranty replacements will ship via USPS ground. If you would like to pay for expedited shipping on your warranty replacement, please let us know when you obtain your RMA number and we will be happy to assist you. Please note that warranty replacement only covers the actual defective item and not any additional charges paid by the customer such as any duties and taxes.

Warranty Restrictions

Defective items, such as batteries and AC Adapters may be returned for replacement up to 1 year after the purchase date. Projector and television lamps have a 3-6 month warranty replacement guarantee, depending on the item. All sales are final for close out or clearance items.

Mis-shipped Orders

On the rare occasion that you receive a product that you did not order, please notify Laptopsforless.com within the first 3 days of the receipt of your package. Once we have determined that you have indeed been shipped the incorrect item, we will make every reasonable effort to correct our mistake. You will have two options. First we can send you a pre-paid return label. As soon as we receive the incorrect item back we will ship you the correct item. Second, if you need the item urgently we can place a new order along with a return pre-paid label for the original incorrect item. You will receive a credit on the original order as soon as the incorrect item is received.

How to Obtain an RMA

To obtain an RMA number please contact one of our customer service. After speaking with one of our agents, you will be given an RMA number along with instructions on returning your order. Please follow the instructions given. Any packages received without prior return authorization will be refused back to the shipper. All RMA numbers will expire after 30 days of issuance. If your product is not received within 30 days of issuance, the RMA number will expire and you will not qualify for another RMA number. Please be sure to write your RMA number in ink clearly on the outside of your package in an area that will not be hidden by a shipping label. Incorrect RMA numbers will result in a slower processing time. Laptopsforless.com recommends that you return your unwanted product via FedEx, UPS, DHL or USPS Certified, Return Receipt so that you will be able to verify the delivery of your return if necessary. You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the product, you will be responsible for any loss or damage.