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30 Day Money Back Guarantee and Exchange Policy

Address Correction Charges

Occasionally our customers mis-type their delivery address in the shopping cart and their product cannot be delivered. If your product was shipped via USPS and there is an incorrect address, the product will be shipped back to us as undeliverable. The USPS does not allow us to correct the address and re-direct the shipment for an incorrect address. If we are notified that your address is “undeliverable” we will notify you via email and ask for your correct address. We will be glad to re-ship you a replacement product but we will have to charge you a $10.00 address correction and re-shipping fee so please be careful to make sure your address is correct when you enter it into the shopping cart.

Warranty Replacements

If your product is defective, you may qualify for a warranty replacement of the item. Please contact customer service at (888) 260-6548 or vist our contact page to see if your product is under warranty and to obtain your RMA number. Within the first 30 days of purchase if your product is determined to be defective and you would like a replacement product, we will send you a replacement free of charge as well as a pre-paid return shipping label to send us back the defective item. If we do not receive your defective item within 30 days back to us at 600 E. Dallas Rd., Ste. 200, Grapevine, TX 76051, we will charge your credit card for the cost of the replacement item. If you are trying to return a defective product that has been discontinued and no longer stocked by us, then we will either attempt to source you a replacement or will provide you a refund. If your warranty replacement is on back order, we will notify you at the time you place your RMA and will give you an ETA of delivery.

If upon receiving your defective item our technicians test it and no trouble is found, then Laptops For Less will charge the minimum of $15 or a 25% restocking fee for items purchased less than 90 days ago and will re-charge your credit card for the full purchase if it is more than 90 days from date of purchase.

If you would like to pay for expedited shipping on your warranty replacement, please let us know when you obtain your RMA number and we will be happy to assist you. Please note that warranty replacement only covers the actual defective item and not any additional charges paid by the customer such as any duties and taxes.

Warranty Restrictions

Defective items, such as batteries and AC Adapters may be returned for replacement up to 1 year after the purchase date. Projector and television lamps have a 3-6 month warranty replacement guarantee, depending on the item. All sales are final for close out or clearance items.

Mis-shipped Orders

On the rare occasion that you receive a product that you did not order, please notify Laptopsforless.com within the first 3 days of the receipt of your package. Once we have determined that you have indeed been shipped the incorrect item, we will make every reasonable effort to correct our mistake. Typically, the correction includes the re-shipment of the corrected item and providing our customers with a prepaid FedEx return label to return the mis-shipped item.

How to Obtain an RMA

To obtain an RMA number please contact one of our customer service agents at (888) 260-6548 Monday through Friday, 6:00am - 3:00pm PST or vist our contact page. After speaking with one of our agents, you will be given an RMA number along with instructions on returning your order. Please follow the instructions given. Any packages received without prior return authorization will be refused back to the shipper. All RMA numbers will expire after 30 days of issuance. If your product is not received within 30 days of issuance, the RMA number will expire and you will not qualify for another RMA number. Please be sure to write your RMA number in ink clearly on the outside of your package in an area that will not be hidden by a shipping label. Incorrect RMA numbers will result in a slower processing time. Laptopsforless.com recommends that you return your unwanted product via FedEx, UPS, DHL or USPS Certified, Return Receipt so that you will be able to verify the delivery of your return if necessary. You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the product, you will be responsible for any loss or damage.  Our mailing address is:  600 E. Dallas Rd, Ste. 200, Grapevine, TX 76051.

All manufacturer brand names, logos and trademarks (such as Apple, Compaq, Dell, Gateway, HP, IBM, Motorola, Nokia, Panasonic, Samsung, Sony, etc) are the property of their respective holders and while we make reference to brand name merchandise we are in no way endorsed by or associated with these companies. Any use of a brand name or model designation for a non-OEM product is made solely for purposes of demonstrating compatibility.